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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

  • Can I still place an order and receive my parcel?

    We continue to deliver your favourite products directly to your doorstep, without risk and in the shortest possible delay. Our website www.atlasformen.co.uk remains open 24/7.

    During this period, please be aware, deliveries may take a little longer than usual due to extra measures put in place to help keep colleagues and customers safe. Thank you for your understanding.

  • How can I track my order?

    You can track you order easily online by logging into your customer account. You will also receive a confirmation email once your parcel has been shipped.
    During this exceptional period, please be aware that deliveries may take a little longer than usual due to extra measures put in place to help keep colleagues and customers safe. Thank you for your understanding.

  • How do I contact the customer service team?

    Please get in touch with us using our contact form.
    We will reply to your request as soon as possible.

  • How can I return an item for an exchange or a refund?

    At this exceptional time, we have decided to extend our returns period, so you now have up to 60 days to return your order.

    To return your order, please follow the instructions on the returns slip on the back of your invoice. For more information on exchanges and refunds, please see article 14 of our Terms & Conditions.

  • How can I pay for my order?

    You can pay for your order:

    - By bank card directly online via our website: Mastercard or Visa. Payment is secure thanks to a Secure Socket Layer encryption which guarantees a high level of protection.
    - PayPal: Pay by card without entering your bank details. You will only be asked for your PayPal email address and password.

  • How can I update my address?

    - Login to your customer account online and click on the "Manage my personal details” section to modify your address.
    - When you confirm your order, you can update your address when you get to the “Delivery” step.

  • How do I request an Atlas For Men catalogue?

    You can request the latest catalogue from our customer service team by:

    Email: go to the 'Contact Us' section of our website
    Telephone – 0333 336 0852
    By post: Atlas For Men, PO Box 9303, RINGWOOD, BH24 9GE

  • What is a promo code and what can I use it for?

    Promo codes are exclusively for Atlas for Men customers and provide you with certain advantages according to our current offer (e.g. free gift, free delivery, surprise gift etc.)

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