Frequently Asked Questions

How can I track my order?

You can track you order easily online by logging into your customer account. You will also receive a confirmation email once your parcel has been shipped.

How do I contact the customer service team?

Please get in touch with us using our contact form for any queries you may have.
A member of our customer care team will reply to your request as soon as possible.

How can I return an item for an exchange or a refund?

To return your order, please follow the instructions on the returns slip on the back of your invoice. For more information on exchanges and refunds, please see article 14 of our Terms & Conditions.

How can I pay for my order?

You can pay for your order:

- By bank card directly online via our website: Mastercard or Visa. Payment is secure thanks to a Secure Socket Layer encryption which guarantees a high level of protection.
- PayPal: Pay by card without entering your bank details. You will only be asked for your PayPal email address and password.

How can I update my address?

- Log in to your customer account online and click on the "Manage my personal details" section to modify your address.
- When you confirm your order, you can update your address when you get to the "Delivery" step.

How do I request an Atlas For Men catalogue?

You can request the latest catalogue from our customer service team by:

Email: go to the "Contact Us" section of our website
By telephone: 0333 336 0852
By post: Atlas For Men, PO Box 9303, RINGWOOD BH24 9GE

What is a promo code and what can I use it for?

Promo codes are exclusively for Atlas For Men customers and provide you with certain advantages according to our current offer (eg. free gift, free delivery, surprise gift etc.).