Purpose
|
Legal Basis |
To manage your customer account, shopping basket and orders. |
Performance of a contract we have with you. Legitimate interests: We require your personal information in order to enable us to supply the goods to you. |
To communicate with you and other individuals. |
Performance of a contract we have with you. Legitimate interests: We require your personal information in order to enable us to supply the goods to you. |
To manage payment transactions. |
Performance of a contract we have with you. |
To manage the delivery process. |
Performance of a contract we have with you. |
To manage any service or quality related issues, returns, refunds, complaints, feedback and queries in relation to the supply of goods. |
Performance of a contract we have with you. Legitimate interests: We require your personal information in order to ensure the goods we supply are fit for purpose. |
To analyse the customer services we provide to you and improve the quality/performance of our customer services. |
Legitimate interests: We require your personal information in order to improve our customer services. |
To prevent and detect fraud, financial crime and anti-money laundering. |
Performance of a contract we have with you. Necessary for compliance with a legal obligation to which we are subject. Legitimate interests: We require your personal information in order to conduct and manage our business. |
To send you direct marketing communications about our goods. |
Legitimate interests: It is in our legitimate interest to contact you about goods that we offer. Consent: In some circumstances, we may rely on your consent to send direct marketing communications to you. |
To improve our knowledge and insights of our customers. |
Legitimate interests: It is in our legitimate interest to understand our customer's requirements so that we can improve the products we offer. |
To carry out satisfaction surveys and analysis. |
Legitimate interests: We require your personal information in order to improve our goods and customer services. |
Organising and running competitions and advertising games. |
Legitimate interests: It is in our legitimate interest to contact you about goods that we offer. Consent: In some circumstances, we may rely on your consent to contact you about our competitions and/or the information you provide when participating in competitions. |
To carry out our obligations arising from any contracts entered into between you and us or in preparation of entering into a contract with. |
Performance of a contract we have with you. Legitimate interests: It is in our legitimate interest to comply with the terms of a contract we have in place with a customer. |
To comply with any legal or regulatory obligations (including in connection with a court order). |
Necessary for compliance with a legal obligation to which we are subject. |
To carry out credit reference checks on you. |
Performance of a contract we have with you. Legitimate interests: We undertake these checks to certify and assess your financial standing to ensure we receive payment for the provision of our goods. |
To enforce or apply the contracts concerning you (including contracts between you and us). |
Performance of a contract we have with you. Legitimate interests: It is in our legitimate interest in order to conduct and manage our business. |