Frequently Asked Questions

General

How can I track my order? Plus

You can track your order easily online by logging into your customer account. You will also receive a confirmation email once your parcel has been shipped.

How do I contact the customer service team? Plus

Please get in touch with us using our contact form for any queries you may have.
A member of our customer care team will reply to your request as soon as possible.

How can I return an item for an exchange or a refund? Plus

To return your order, please follow the instructions on the returns slip on the back of your invoice. For more information on exchanges and refunds, please see article 14 of our Terms & Conditions.

How can I pay for my order? Plus

You can pay for your order:
- By bank card directly online via our website: Mastercard or Visa. Payment is secure thanks to a Secure Socket Layer encryption which guarantees a high level of protection.
- PayPal: Pay by card without entering your bank details. You will only be asked for your PayPal email address and password.

How can I update my address? Plus

- Log in to your customer account online and click on the "Manage my personal details" section to modify your address.
- When you confirm your order, you can update your address when you get to the "Delivery" step.

How do I request an Atlas For Men catalogue? Plus

You can request the latest catalogue from our customer service team by:
Email: go to the "Contact Us" section of our website
By telephone: 0333 336 0852
By post: Atlas For Men, PO Box 9303, RINGWOOD BH24 9GE

What is a promo code and what can I use it for? Plus

Promo codes are exclusively for Atlas For Men customers and provide you with certain advantages according to our current offer (eg. free gift, free delivery, surprise gift etc.).

Promo Codes

What is a promo code? What can they be used for? Plus

Promo codes are 5-digit codes that give you access to special offers like free gifts, free delivery, extra discounts, and more!

You can apply valid promo codes in your shopping bag. They’re only valid in the UK on products sold and shipped by Atlas For Men (excluding Marketplace items). Please note that promo codes are not cumulative.

Where can I get a promo code? Plus

Use the promo code of your choice from a list of fantastic offers! You can find the list of our current offers on our promo code offer page.

If you haven't already done so, you can also subscribe to our newsletter to stay updated on all the latest benefits and exclusive deals.

Where can I find the promo code in my catalogue? Plus

Your promo code is printed on the order form page of your catalogue. You’ll usually find it in the top left-hand corner.

My promo code doesn’t work. What should I do? Plus

Promo codes are valid only in the UK and apply exclusively to products sold and shipped by Atlas For Men (excluding Marketplace items). Please also note that promo codes do not start with “AA.”

If your promo code is still valid but isn’t working for Atlas For Men products, please get in touch with our customer service team for assistance.

How do I use my promo code on the site? Plus

It's quick and easy!

1- Select your items and add them to your shopping bag.

2- At the first step of your shopping bag, enter your promo code in the box at the top right-hand corner of the page, then click "OK" to apply it.

3 - Click "Continue to Checkout" to complete your order.

Please note that promo codes are not cumulative and are only valid on products sold and shipped by Atlas For Men on the UK site.

Contact

How can I receive an Atlas For Men catalogue? Plus

You can request a catalogue directly through our customer service team:

By email: Simply fill out the form on our Contact Us page.

By phone: Call us on 0870 631 5429 (13p/min phone company access charge).

By post: Write to us at:

ATLAS FOR MEN
PO Box 9303
RINGWOOD
BH24 9GE

How do I contact Atlas For Men customer service? Plus

There are several ways to get in touch with us:

By email: Simply fill out the form on the Contact Us page.
 
By telephone:

To place an order, call us on 0870 631 5429 (13p/min phone company access charge).

To track your order, log into your customer account, or call us on 0333 336 0852.

Opening Hours:

Monday to Friday: 8am-5.30pm
Saturday: 9am-5pm
Sunday: 9am-3pm

By post: Write to us at:

ATLAS FOR MEN
PO Box 9303
RINGWOOD
BH24 9GE

Marketplace

What is the Marketplace? Plus

Atlas For Men has introduced its Marketplace service to bring you an even wider selection of items, alongside our own collections. All of our Marketplace products are sold and shipped by independent professional sellers that have been carefully selected by our team, to guarantee you the highest satisfaction.

All transactions made through the Atlas For Men Marketplace are carried out directly between you, the buyer, and the seller. Atlas For Men does not resell Marketplace items or act as a third party in any sales agreements made between the seller and the buyer.

How does the Marketplace work? Plus

Place your order and pay for your items directly on our website www.atlasformen.co.uk.

The Marketplace seller will then prepare and ship your order to your home address.

Got a question? Your Marketplace seller is ready to help. You can find their contact details in the “Make a Request” section under “My Orders” in your online customer account.

How do I know if I’ve chosen a Marketplace item? Plus

On the product page, just above the title on the right-hand side, you will find the seller’s name with the phrase: Sold and shipped by [seller’s name].

On the category pages, the seller’s name also appears just above the product title with the same phrase: Sold and shipped by [seller’s name].

How do I return a Marketplace item? Plus

If you need to return an item sold and shipped by one of our Marketplace partners, please download and print the returns form available here. Each Marketplace partner has its own returns policy.

To find the relevant return address and policy for your item, you can:
Log into your Atlas For Men customer account, go to the “My Orders” section, and click on “Contact Us” followed by “Marketplace Returns.”

Alternatively, click on the seller’s name on the product page for your item.

How can I track my Marketplace orders? Plus

Simply log in to your Atlas For Men account and go to the “My Orders” section. Select the relevant order and click on “Follow My Order” to view your order’s tracking details.

Got a question about your Marketplace product? Plus

Log in to your Atlas For Men account and go to the “My Orders” section. Select the relevant order and click on “Make a Request.” Complete the form and click send.

Your request will be sent to the seller, who will respond within 72 hours. You can view the history of your conversations in the “Questions and Discussions” section.

How can I contact a Marketplace seller? Plus

If you want to ask a question, return an item, make an exchange, or cancel a Marketplace order, just go to your customer account and select “My Orders” to view your order details. Then, click on “Make a Request” to contact your seller directly via email.
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      Your personal data is processed by ATLAS III SAS (registered office: 23 Rue Nollet, 75017 Paris), acting as the data controller. The information requested, indicated by an asterisk (*), is mandatory and is processed primarily for the purposes of creating and managing your account, managing and tracking your orders, personalising services, preventing fraud, carrying out statistical analyses, and conducting direct marketing activities. Certain information may be shared with marketplace sellers if you have purchased a product from them. Depending on the purpose concerned, such processing is based on the performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.

      ATLAS III SAS uses your contact details to send you marketing offers by post because this is necessary to the legitimate interests of ATLAS III SAS. ATLAS III SAS may share your postal address with selected commercial partners (Data brokers, Deduplicators, Direct partners) to enable them to send you promotional offers by post, on the basis of its legitimate interests. You may object to this at any time through the ‘My Subscriptions’ section or by contacting us via the Contact Us form on our website, selecting the subject ‘DPO: Data Protection Officer - Personal Information’. Direct marketing by email or SMS (whether by ATLAS III SAS or its partners) is subject to your prior consent.

      Your personal data is retained for the period necessary to fulfil the purposes for which it is processed, except when otherwise required by law. You have the right to access, rectify, transfer (data portability), erase, restrict the processing of, and object to the processing of your personal data, as well as the right to withdraw your consent at any time and to provide instructions regarding the handling of your data after your death. You also have the right to lodge a complaint with the French Data Protection Authority, the CNIL. For all requests related to your personal information only, head to our Contact Us form on our website and send us a message with the subject ‘DPO: Data Protection Officer - Personal Information’. For further information, visit our Privacy Policy.

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